01 Introduction
This Privacy Policy ("Policy") describes how pk365com ("the Company", "we", "us", "our"), the operator of the online gaming platform at pk365com.org, collects, processes, stores, and protects the personal data of individuals ("you", "your", "the Player") who access or use the pk365com Platform, including the website, mobile interfaces, and all associated services.
pk365com is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection laws and international best practices. This Policy forms part of the broader agreement between you and pk365com and should be read in conjunction with the Terms & Conditions.
By registering an account on pk365com, making a deposit, placing a wager, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any aspect of this Policy, you must not use the pk365com Platform.
This Policy applies to all players, including those accessing pk365com from Pakistan using JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank. It covers all data collected from the moment you first visit pk365com.org to the point at which your account is closed and data retention obligations are fulfilled.
02 Personal Data We Collect
pk365com collects personal data that is necessary to operate the Platform, verify your identity, process transactions, and comply with our legal and regulatory obligations. The categories of personal data we collect include:
2.1 Identity & Contact Data
- Full legal name as it appears on your CNIC;
- Date of birth (used to verify you are 21 years of age or older);
- Pakistani mobile number (used as your primary account identifier and for OTP verification);
- Email address, where provided;
- Residential address.
2.2 Identity Verification (KYC) Data
- Copy of your Computerised National Identity Card (CNIC);
- Proof of address documentation;
- Proof of payment method ownership (e.g., screenshot of registered JazzCash or EasyPaisa account);
- Selfie or live photograph where required for enhanced verification.
2.3 Financial Data
- Deposit and withdrawal transaction records in PKR;
- Payment method identifiers (JazzCash wallet number, EasyPaisa wallet number, bank account details for HBL, UBL, Meezan Bank, Raast / 1LINK);
- Transaction timestamps, amounts, and reference numbers;
- Account balance history.
2.4 Gaming Activity Data
- Game session logs, including games played, bet amounts, win/loss outcomes, and session durations;
- Sportsbook wagering history, including cricket and PSL betting records;
- Bonus claims, wagering requirement progress, and promotional participation history;
- Responsible gaming tool usage, including deposit limit settings and self-exclusion records.
2.5 Technical & Device Data
- IP address and approximate geographic location derived from it;
- Device type, operating system, and browser version;
- Session timestamps and Platform navigation logs;
- Cookie identifiers and similar tracking data (see Section 9).
2.6 Communication Data
- Records of your correspondence with pk365com customer support, including chat transcripts and support ticket contents;
- Survey responses and feedback submitted to pk365com;
- Marketing preference settings.
03 How We Collect Your Data
pk365com collects personal data through the following channels:
- Direct submission: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or filling in any form on the Platform;
- Automated collection: Technical data collected automatically when you visit pk365com.org, including IP address, device information, and session logs via cookies and server-side logging;
- Payment processors: Transaction confirmation data received from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast / 1LINK when you initiate deposits or withdrawals;
- KYC verification partners: Identity verification outcomes and risk signals from third-party identity verification service providers engaged by pk365com;
- Fraud and risk monitoring: Behavioural and transactional data processed by fraud prevention systems to detect suspicious activity on the Platform.
04 Purpose of Data Processing
pk365com processes your personal data for the following specific purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, KYC data |
| Age verification (21+ requirement) | Date of birth, CNIC copy |
| Processing deposits and withdrawals in PKR | Financial data, payment method identifiers |
| Fraud prevention and anti-money laundering (AML) compliance | Identity, financial, technical, gaming data |
| Regulatory reporting and licence compliance | Identity, financial, gaming activity data |
| Customer support and dispute resolution | Identity, gaming, communication data |
| Responsible gaming monitoring and tool delivery | Gaming activity, financial data |
| Platform performance optimisation | Technical, device data |
| Marketing communications (with consent) | Contact data, marketing preferences |
| Security and access control | Technical data, IP address, session logs |
05 Legal Basis for Processing
pk365com processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:
- Contractual necessity: Processing required to fulfil the contract between you and pk365com, including account operation, payment processing, and game delivery;
- Legal obligation: Processing required to comply with applicable laws, including anti-money laundering (AML) regulations, KYC obligations, and regulatory reporting requirements;
- Legitimate interests: Processing necessary for pk365com's legitimate business interests, including fraud prevention, Platform security, and responsible gaming monitoring, where such interests are not overridden by your rights;
- Consent: Processing based on your freely given, specific, and informed consent, including receipt of promotional communications. You may withdraw consent at any time by contacting pk365com support or updating your account preferences.
06 Data Sharing & Disclosure
pk365com does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties only to the extent strictly necessary for the purposes described in this Policy:
6.1 Payment Service Providers
Transaction data is shared with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast / 1LINK solely to process deposit and withdrawal requests. These providers are contractually bound to handle your data securely and may not use it for any purpose other than processing your transaction.
6.2 KYC & Identity Verification Partners
Identity documents and verification data are shared with third-party KYC service providers engaged by pk365com to verify player identities and satisfy regulatory requirements. These partners process data under strict confidentiality agreements and applicable data protection obligations.
6.3 Game Technology Providers
Game session data may be shared with licensed game studios and RNG certification bodies for the purpose of game delivery, audit, and dispute resolution. Game providers are contractually restricted from using this data for purposes unrelated to game operation.
6.4 Fraud Prevention & Security Services
pk365com employs specialist fraud prevention and cybersecurity service providers. Technical and behavioural data may be processed by these partners to identify suspicious activity, prevent account takeovers, and protect the integrity of the Platform.
6.5 Regulatory & Law Enforcement Authorities
pk365com may disclose personal data to gaming regulators, financial intelligence units, tax authorities, or law enforcement agencies where required to do so by applicable law, court order, or regulatory directive. Such disclosures are made only to the extent legally required and are logged internally.
07 International Data Transfers
pk365com's primary data infrastructure is hosted on secured servers. Some of our third-party service providers, including KYC verification partners and game studios, may process data outside of Pakistan. Where such international transfers occur, pk365com ensures that adequate safeguards are in place, including contractual data protection clauses, to protect your personal data to a standard equivalent to that described in this Policy.
By using the pk365com Platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Pakistan where necessary for the purposes described in this Policy, subject always to the safeguards described above.
08 Data Retention
pk365com retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account registration and KYC documents | 5 years from account closure |
| Financial transaction records | 5 years from transaction date |
| Gaming activity logs | 3 years from last session |
| Customer support communications | 2 years from last interaction |
| Self-exclusion records | Indefinitely, for regulatory compliance |
| Technical and device logs | 12 months from collection |
| Marketing consent records | Until consent is withdrawn, plus 1 year |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with pk365com's internal data disposal procedures. Anonymised data may be retained indefinitely for statistical and analytical purposes.
09 Cookies & Tracking Technologies
pk365com uses cookies and similar tracking technologies on pk365com.org to ensure the Platform functions correctly, maintain your session state when you are logged in, and collect anonymised usage analytics to improve the Platform experience for all Pakistani players.
9.1 Types of Cookies Used
- Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in to your pk365com account. These cannot be disabled without breaking Platform functionality;
- Analytics cookies: Used to collect anonymised data about how players navigate the Platform, which games are most popular, and where technical errors occur. This data helps pk365com improve the Platform;
- Preference cookies: Used to remember your language settings, display preferences, and other personalisation choices;
- Security cookies: Used to detect suspicious activity, prevent fraud, and protect account security.
9.2 Managing Cookies
You may configure your browser to block or delete cookies. Note that disabling strictly necessary cookies will prevent you from logging in to your pk365com account and using core Platform features. Analytics and preference cookies can be disabled without affecting core functionality.
10 Your Data Rights
As a player on the pk365com Platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact pk365com support at [email protected]:
- Right of access: You have the right to request a copy of the personal data pk365com holds about you, along with information about how it is being processed;
- Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For identity data, updated KYC documentation may be required;
- Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. Note that regulatory retention obligations (see Section 8) may prevent full erasure in some cases;
- Right to restriction: You may request that processing of your personal data be restricted in certain circumstances, for example while a dispute regarding data accuracy is being resolved;
- Right to data portability: You may request a copy of the personal data you have provided to pk365com in a structured, commonly used, machine-readable format;
- Right to object: You may object to processing of your personal data based on pk365com's legitimate interests, including direct marketing communications. Objections to marketing will be actioned immediately;
- Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
pk365com will respond to all data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, with prior notice provided to you. There is no charge for exercising your data rights unless a request is manifestly unfounded or excessive.
11 Children & Minors
During registration, pk365com requires date of birth information and conducts age verification against CNIC documentation. Any account found to belong to a person under 21 years of age will be immediately closed, all associated data will be securely deleted to the extent permitted by law, and the matter may be referred to relevant authorities in line with minor protection obligations.
If you are a parent or guardian and believe that a minor has registered on pk365com or that their data has been collected, please contact pk365com support immediately at [email protected] and we will take prompt action to investigate and rectify the situation.
12 Security Measures
pk365com implements a layered approach to data security to protect your personal and financial information from unauthorised access, disclosure, alteration, or destruction. Our security measures include:
- 256-bit SSL/TLS encryption across all data transmissions between your device and pk365com servers;
- Encrypted data storage for sensitive personal and financial data at rest on pk365com infrastructure;
- Strict access controls ensuring that pk365com staff can only access player data on a need-to-know basis, with all access logged and audited;
- OTP-based two-factor authentication for player account login using your registered Pakistani mobile number;
- Real-time fraud monitoring systems that flag and block suspicious transactions and login attempts;
- Regular security assessments and vulnerability testing of the pk365com Platform and underlying infrastructure;
- Incident response procedures to detect, contain, and notify affected players of any data security breach in a timely manner.
While pk365com takes all reasonable technical and organisational measures to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own login credentials and for reporting any suspected unauthorised account access to pk365com support immediately.
13 Third-Party Links
The pk365com Platform may contain links to third-party game providers' information pages or other internal Platform content. This Privacy Policy applies solely to data collected and processed by pk365com. pk365com is not responsible for the privacy practices of third-party game studios, payment processors, or any other external services.
We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the pk365com Platform, particularly payment service providers such as JazzCash and EasyPaisa, which operate under their own independent privacy frameworks.
14 Updates to This Privacy Policy
pk365com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The most current version of this Policy will always be available on this page, with the "Last Updated" date revised accordingly.
Where material changes are made to this Policy — particularly changes that affect how your personal data is used or shared — pk365com will provide prior notice to registered players via the Platform's notification system or via the contact details associated with your account, where technically feasible.
Your continued use of the pk365com Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any updated provisions, you must stop using the Platform and may request account closure by contacting support.
15 Contact & Data Enquiries
If you have any questions, concerns, or complaints regarding this Privacy Policy, the personal data pk365com holds about you, or the way in which your data is being processed, please contact our support team:
Support Availability: 24 hours a day, 7 days a week
Response Timeframe: Within one business day for data rights requests; within 30 days for formal subject access requests.
For responsible gaming-related data requests, including self-exclusion records or deposit limit history, please visit the Responsible Gaming page or contact support directly. All responsible gaming data requests are treated as priority matters.
For full details on your rights and obligations as a pk365com player, please also review the Terms & Conditions.